Privacy policy
Last updated: October 3, 2025
Durham Distillery LLC (“Durham Distillery,” “we,” “us,” or “our”) operates this website and store located at 711 Washington Street, Durham, NC 27701 (the “Services”). The Services are hosted and powered by Shopify, which enables us to provide ecommerce, order fulfillment, and customer experiences.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our Services. By using our Services, you agree to the practices described in this Policy.
1. Eligibility & Age Restrictions
- 21+ Restriction (U.S.): Our Services and products are intended only for individuals 21 years of age or older in the United States.
- Legal Drinking Age: Outside the U.S., you must be of legal drinking age in your jurisdiction.
- Children Under 13: We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
2. Personal Information We Collect
We may collect or process the following categories of information, depending on how you interact with us and as permitted by law:
- Contact details: name, billing/shipping address, phone, email.
- Financial information: credit/debit card details, payment confirmations.
- Account information: username, password, security questions, preferences.
- Transaction information: orders, returns, wish lists, items in cart.
- Device & usage information: IP address, browser, device type, access times, referring/exit pages, cookies, tags, pixels.
- Communications: messages sent to customer service or other inquiries.
3. Sources of Information
- Directly from you when you place an order, create an account, or communicate with us.
- Automatically from your device when browsing (cookies, logs, analytics).
- From our service providers (Shopify, analytics providers, shipping partners).
- From partners or third parties where you have consented.
4. How We Use Your Information
- Process and fulfill orders, including payment, shipping, returns, and account management.
- Provide tailored shopping experiences and product recommendations.
- Communicate with you regarding your account, transactions, promotions, and inquiries.
- Authenticate logins, detect and prevent fraud, and protect against unauthorized access.
- Comply with applicable laws and enforce our terms of service.
- Provide marketing and advertising, including targeted promotions, unless you opt out.
5. Cookies & Tracking Technologies
We use cookies, tags, pixels, and analytics tools to:
- Remember your preferences and items in your cart.
- Improve site performance and customer experience.
- Provide targeted advertising across platforms (e.g., Google, Facebook).
Managing Cookies & Ads:
- Learn about cookies: www.allaboutcookies.org
- Opt out of targeted ads:
6. Sharing & Disclosure of Information
We may disclose your personal information:
- With Shopify and vendors who process payments, provide analytics, shipping, or IT services.
- With marketing partners to deliver targeted promotions (subject to your rights).
- As legally required, including subpoenas, government requests, or to protect our rights and safety.
- With affiliates or corporate partners, such as during a merger, sale, or acquisition.
- With your consent, including through social media widgets or integrations.
We do not sell your personal information.
7. Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt-Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
8. Right to Deletion
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to request that Durham Distillery, and any third parties with whom your personal information is sold or shared, delete any personal information that has been collected about you.
To exercise your rights, contact us at info@durhamdistillery.com.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
International residents (e.g., EU/UK) may have additional rights under GDPR or equivalent laws, including the right to deletion, which we honor in accordance with applicable requirements.
9. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
10. International Residents
- EU/UK: If you reside in the EU or UK, your data may be transferred to the U.S. or Canada under Standard Contractual Clauses (SCCs).
- You may have additional rights under GDPR, including to lodge complaints with your local supervisory authority.
11. Security & Retention
We use SSL encryption and Shopify’s secure infrastructure to safeguard payment and account data, and we strive to take appropriate security measures to protect against unauthorized access, use, or alteration of your personal information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we work to protect your information, you acknowledge that:
- (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and
- (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this website cannot be guaranteed.
We retain information as long as needed for orders, legal obligations, or business purposes.
12. Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted here with the revised “last updated” date.